LBEF RESEARCH JOURNAL OF SCIENCE, TECHNOLOGY AND MANAGEMENT

Abstract: Digital payment is in the uptrends in the global market. Nepal had not practiced digital payment well before the pandemic hit Nepal. People relied on old-fashioned cash driven transactions. COVID-19 pandemic made the people realize that the nation could benefit from the digital transformation. The mobile payment facility helped to minimize the spread of coronavirus in some extent in Nepal. COVID-19 pandemic helped Nepal enter the first phase of digital transformation and this needs to be continued for the economic development of Nepal. The digital payment service providers should seek for the opportunities to enhance their service by adding more utilities in their application. The literature review helped to identify how a user perceives of the mobile payment facility, how a customer derives usefulness of mobile payment, how the attitude of customer derives the usage of mobile payment services, the various opportunities of mobile payment services, the classification of mobile payment technology, how demographic features can influence the use of mobile payment services. This paper finds that COVID-19 has a positive impact in the context of digital transformation in Nepal.

Keywords – COVID-19, Pandemic, Mobile Payment, Digital Payment, Digital Transformation, NFC, TAM, UTAUT, MTAM.