LBEF RESEARCH JOURNAL OF SCIENCE, TECHNOLOGY AND MANAGEMENT(LRJSTM)

Author(s):Saphal Dhungana, Dr. Sandeep Kautish

Abstract:Emotional intelligence is the ability of individual to analyze own emotions, behaviors and feelings and then use those emotions and feelings to guide one’s thinking and action. Understanding other’s emotion, behaviors and feelings is the key factor in achieving the required goal. Different people have different feelings and thoughts so being able to read those feelings and then able to provide required solution to the problem ensure the success of each and every individual.

This dissertation mainly focuses on emotional intelligence of employees from private and public or government sector banks. The purpose of this paper is to demonstrate how emotional intelligence impact on job performance and organizational commitment, whether it maximize the efficiency of employee and motivate them or reduce the working efficiency of employee and demotivate them. This paper will clearly discuss the factors that will influence the job performance and work commitment. Emotional intelligence, organizational commitment and job performance, for the data collection of all three variable, different questionnaire for each variable was developed. The data is collected using 5 point- Likert scale. After collecting and validating data, t-test, correlation analysis and regression analysis is selected as the statistical tools for comparing and analyzing the data. After analyzing data, the conclusion is provided based on the result obtained.

As per the analysis, it is found that there is significant difference of emotional intelligence between private and public sector banks. Also, it is found that there is positive and significant impact of emotional intelligence on organizational commitment and job performance on both private and public sector bank’s employees. Thus, it can be said that having proper emotional intelligence knowledge ensures the better job performance and better commitment from employee.

Keyword(s):Emotional intelligence.