LBEF RESEARCH JOURNAL OF SCIENCE, TECHNOLOGY AND MANAGEMENT

Author(s):Sandeep Dangol, Dr. Sandeep Kautish

Abstract:As the number of internet users grows exponentially, not only in developed countries but also in developing countries like Nepal, it has been adopted and used for multiple applications like e-government, e-learning as well as e-commerce. Many prior studies already found that e-commerce provides bunch of benefits such as flexibility and efficiency. However, along with the advantages, problems like frauds remains a serious threat. Recent reports and news are constantly reporting cases of fraud incidents with increasing victims and losses. These reports are likely to affect the trust of parties which are involved in e-commerce systems, particularly customers. Therefore, this study attempts to address this problem by investigating the presence of customer’s trust, their perception towards vulnerability while using an e-payment system.

The study was undertaken in Nepal by surveying customers’ perspectives of e-commerce transactions. Questionnaires were distributed through an online portal and total of 113 people responded which were later analyzed in SPSS. The result of this analysis showed age group, gender, education qualification makes a significant difference in performing the electronic payment. Moreover, the results also indicated the customer’s perception towards the vulnerable are negatively influenced by the lack of enough security protocols. Consequently, the more information on or the more experience with cyber-fraud incidents customers have, the more likely they will not commit transactions in e-commerce.

Keywords Internet, e-government, e-learning, e-commerce, frauds e-payment system, SPSS, security protocols, cyber-fraud.