LBEF RESEARCH JOURNAL OF SCIENCE, TECHNOLOGY AND MANAGEMENT

Author(s):Mohammad Ajmat Ali, Suman Bhattacharya

Abstract:Mobile payment allows consumers to make more flexible payments through convenient mobile devices. While mobile payment is easy and time save, the operation and security of mobile payment must ensure that the payment is convenance, service and credibility in order to increase the users’ satisfaction.

Therefore, this study based on the data analysis, by estimating user satisfaction with mobile payment and then examining the determinants of user satisfaction on a comprehensive set of characteristics our findings show the relationship between user satisfaction and its determinants. And we believe that convenance, service and credibility have positive relationship with user satisfaction with mobile payment. Likewise, the findings of the Likert scale may provide the same result user satisfaction with mobile payment whereas credibility is perceived as the most important influential factor.

Also, the results of this research can provide a reference for corporate development and mobile payment promotion. This study finds that convenience has a significant effect on the perceived usefulness and perceived ease of use of mobile payment.

We believe that mobile payment is still subject to many restrictions on development and there are limited related researches. The results of this study provided insight into the factors that affect the users’ satisfaction for mobile payment. Related services development of mobile payment and future research suggestions are also offered.

Keywords – Mobile Payment, User satisfaction, Convenance, service, credibility, Users’ satisfaction, Users