LBEF RESEARCH JOURNAL OF SCIENCE, TECHNOLOGY AND MANAGEMENT

Author(s):Khusbhu Kandu, Dr. Sandeep Kautish

Abstract:The world economy started drastically changing since 19th century. There are many ups and downs in between and still are to this day. Some of the events in the history has led to successful evolution whereas some of them acted as a barrier. Nonetheless, there are some of the phenomenal trends that has led towards the changes in the structure of world economy. To name a few, some of them are information technology, globalization, changing workforce, changing employment relationship, more women in professions and workforce, different needs of Generation X, Y and Baby boomers and so on. Some of these trends such as globalization, information technology, changing employment relationship are rapidly taking place all over the world whereas women in workforce are found to be more in developed countries and less in developing countries. They are basically moving in a snail pace. It has been proved and now become a common fact that men and women are two wheels of a vehicle which in this particular context means equal contribution from both sides are crucial for a consistent and smooth development of a nation. However, it is found that women in developing nation like our country Nepal, are more effected and emotionally stressed than men when it comes to balance family responsibility and work life. Despite of their hard work, skills, ability and efforts, due to stereotype thoughts-difference in societal expectation and attitude toward their work still exist and hence they are still undervalued and lagging in most of the professions and workforce. Under this context, it is interesting to understand ways to help female to improve and excel in their work performance as well as their overall life. This study attempted to understand how females’ ability to understand, regulate and handle own as well as other’s emotions as response to certain emotional and external events can influence their job performance in Nepalese service sector. For this research, Daniel Goleman’s approach of Emotional Intelligence sub dimensions has been considered as independent variables. Based on data analysis, it was found that Self-motivation, Self-regulation and Social skills have positive and significant impact on female’s job performance on the other hand, Empathy was found to have non-significant impact on female’s job performance.

Keywords -Job Performance (JP), Emotional Intelligence (EI), Self-Regulation (SR), Self-Motivation (SM), Social Skills (SS), Empathy (EM)